The trade publication “Travel Weekly” has published this statement from Victor Jourban, owner of Quality Travel Services in McLean, Virginia: “Radisson issued a letter of apology, refunded costs incurred at the Royal Pedregal Hotel where we were transferred to after being shut out of the Radisson Paraiso, covered costs associated with airfare changes and gave us four vouchers per room, good for one overnight per voucher at any Radisson in North America.”
Guests from other countries also received vouchers. The head of the Mexico City tourism office sent its own letter of apology.
Jimm Budd
Reporting from Mexico City
Member of the Society of American Travel Writers
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