Recently fined $130,000 by the U.S. Department of Transportation for not informing passengers about extra charges that they might be obliged to pay, low-fare airline Volaris, according to Mexico’s Consumer Protection Agency, also racks up more customer complaints than any other carrier. Volaris is accused of not spelling out the total cost of some tickets and, worse, failing to provide adequate information on departure gates. Because of this, some passengers have missed flights and been obliged to purchase new tickets.
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Jimm Budd
Reporting From Mexico City
Member of the Society of American Travel Writers
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