Friday, January 15, 2010

Complaints about all-inclusives


Several noted figures in the hospitality industry have voiced concerns about the growing number of all-inclusive resorts in Mexico. As the name implies, rates include everything from airport transfers, activities and entertainment as well as meals and drinks.

Guests seldom venture off the premises, since they have all they need where they are. Resort management benefits since guests spend all their money at the resort. Some all-inclusives even fudge on the amount they pay in room tax, claiming that room charges only account for a small percentage of the total daily fee. All-inclusives are understandable in places such as along the Maya Riviera, where hotels are rather isolated and taxi fare to a nearby restaurant would cost more than dinner, but not on Cozumel where many shops and restaurants have closed because tourists never leave their resorts.

While industry leaders complain, none have come up with any suggestions about what to do about the situation.

--
Jimm Budd
Reporting from Mexico City
Member of the Society of American Travel Writers

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