In light of the difficulties customers are encountering when seeking reimbursement for tickets on cancelled Mexicana Airlines flights, the Tourism Ministry is urging that all airlines be required to carry insurance that will protect clients in such cases. The failures of Taesa, Aerocalifornia and Aviacsa produced similar problems — and similar calls for insurance protection.
As for Mexicana, its new owners have indicated nothing will be done to save the airline unless employees agree to massive concessions. Among the announced goals is terminating — with severance pay — all flight attendants and rehiring about 25 percent at half the salary they receive now. That would be what the newer, low-fare airlines are paying.
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Jimm Budd
Reporting from Mexico City
Member of the Society of American Travel Writers
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